1. Delivery
- Free delivery island wide
for orders $120 and above
- Delivery surcharge of $20 applies for orders
below $120
- Delivery charge is at $25 per trip for
delivery to Sentosa Island, free delivery for orders $140 and above
- For delivery on Public Holidays, there will be
a surcharge of $3
We
will not be liable for any orders that are unsuccessfully delivered due to the
absence of the recipient. To change delivery timing, please call the outlet at least 1 day prior to the your selected time slot.
2. Consumption period
To
enjoy the best quality, please consume the bento set(s) within an hour upon
receiving. Our packaging is microwavable, please remove lid before
microwaving.
3. Halal-certification
Our
products are not halal-certified.
4. Cancellation
Orders
are subjected to strictly no refunds or cancellations.
5. Pricing
All
prices stated are GST inclusive.
6. Food item images
Visuals
shown are for illustration purposes only.
7. Changes to order
For enquiries concerning your order, please email/call store at least 1 day before selected delivery date.
For Paya Lebar: [email protected] Tel: 6747 2995
For JEM: [email protected] Tel: 6684 4353
For Tiong Bahru Plaza:
[email protected] Tel: 6250 3142
For Waterway Point: [email protected] Tel: 6385 8347
For orders above $500, kindly email to [email protected]
8. Feedback
To leave a feedback, please write to
[email protected]
USAGE OF &REWARDS FOR ONLINE ORDERS
Customers may earn stamps and free vouchers for online orders via Oddle shops under RE&S Enterprises Pte Ltd if they are a member under the &Rewards membership programme. For more information about &Rewards and how the programme works, please click here. Usage of &Rewards for online orders is subjected to the following terms and conditions:
ACCEPTANCE
AND CONFIRMATION OF ORDER
The
client may place an order on the website. The process for placing an order is
as follows:
•
Choose your products and add them to cart
•
Validate the contents of the cart
•
Provide information regarding the client personal details
•
Indicate pick up dates and time
•
Indicate remarks as well as preferred payment method
•
Accept the GTC
•
Confirm the order
•
Validate payment
The
client is able to see the different stages of the order details and the total
price and may correct any errors before confirming his/her order, thereby
expressing his/her acceptance. Payment for the price of the products makes the
order final and no amendment of the order may be entertained by or taken into
consideration by the vendor thereafter.Conclusion of the contract is only
effective after confirmation of the order by the vendor. The vendor confirms
the order by sending an email to the email address provided by the client.The
vendor reserves the right to cancel or refuse to accept any order from a client
with whom there is a dispute concerning payment of a previous order or who, in
the vendor’s opinion, presents any form of risk.Any information given by the
client remains his/her sole responsibility and any anomalies generated by
him/her may not be borne by the vendor nor shall the vendor be liable for any
loss or damage occasioned thereby, in the event that it becomes impossible to
carry out the order and achieve a successful outcome.
PAYMENT
(SECURE TRANSACTIONS)
Online
payment is made exclusively by payment gateway paypal. The client accepts that
his/her account is debited for the total amount due at the time of the order.
Bank cards accepted for online payment are those used by cardholders within the
European Union zone, such as Carte bleue, Visa, Vpay, Electron, MasterCard,
Maestro and American Express. Depending on the type of card, the client enters
his/her card number, its expiry date and security code (composed of the three
figures shown on the back of the bank card), then validates this data, or has
the possibility of returning to the previous page. Payments made online by bank
cards shall be carried out by way of the secured payment system of LCL bank.
The request for payment is made in real time via the secured payment system of
LCL bank - the bank ensures that it is a valid bank card (if no error is
registered on entering the code and the card has not been stopped) and confirms
registration of payment by delivering a transaction number or advises that the
transaction has been refused (as the case may be).After payment has been
validated by the banking organisation, the order is accepted by the vendor who
confirms acceptance of the order to the client by email. The client undertakes
to personally use the bank card of which he/she is the registered holder. In
the event of fraudulent use, the vendor cannot be held liable. In the absence
of payment by the bank, or a refusal by the banking centres to make payment,
the order shall be automatically cancelled and the client informed by email. The
products remain the property of the vendor until it receives full payment of
the price.
EXCHANGE
POLICY: REFUNDS/CANCELLATIONS
No
refunds, exchange, cancellations or amendments is applicable once payment is
processed and completed online.
UNAVAILABILITY
OF PRODUCTS
The
vendor reserves the right to change the product range at any time and from time
to time. Certain offers may have a restricted period of validity that will be
indicated for each product or product range. The vendor undertakes to honour
orders received on the website only within the limits of available stocks. In
rare cases, a product that is shown as available on the website may become
unavailable after definite registration of the order. In the event that one or
several products ordered become(s) unavailable within the time period
indicated, the vendor undertakes to inform the client of this fact as quickly
as possible by email. The order shall be automatically cancelled and the client
is reimbursed within 30 days at the latest following full settlement of the
amount paid, except where the client expressly wishes to switch his/her order
to a substitute product advised by the vendor. The client agrees and
acknowledges that no penalty shall be applied for such cancellations and that
subject to the above, receipt of reimbursement of the amount paid by the client
shall be conclusive, and the client waives all rights to claim any penalty or
other costs from the vendor.
INTELLECTUAL
PROPERTY
Any
texts, remarks, structures, illustrations and images reproduced on the website
are controlled and regulated by copyright as well as by intellectual property
throughout the whole world. Any reproduction of the website, whether in whole
or in part, is strictly prohibited without prior agreement.
PROHIBITION
OF SALES OUTSIDE THE NETWORK
The
products are intended to be sold exclusively through our distribution networks.
It is therefore strictly prohibited to buy products for resale purposes outside
of our networks, in particular, through websites. Over and above an
infringement of our brands and the integrity of our products, such acts may
involve the legal and criminal liability of their perpetrators, where appropriate.
APPLICABLE
LAW AND DISPUTES
The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Singapore law. You agree to submit to the exclusive jurisdiction of the courts of Singapore regarding any such dispute. A person who is not a party to Terms & Conditions shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.